Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of iqsandbox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, but it turned out that the game is small. Maybe I didn’t pay attention to the description. The quality is good, corresponds to the description
The quality is good, but the figures are very small.
Fully corresponds to the description. Good quality. The seller sent the order immediately, but the delivery was very long.
Everything is great. Goods match the description. Fast shipping.
An excellent toy for a child after a year: shape, color, motor skills…
The description is accurate, a small Sorter, the price is low, but there are notches on the board, the child may get hurt, you need to be careful
the board turned out to be very small in size, and the quality is ok, no hooks or rough places
Very satisfied with the product, everything is well done. The product arrived two weeks ahead of schedule!
Arrived quickly, we love it
fast delivery
Nice wooden set! Compact, you can take with you, the child is busy and happy.
there is already a great thing like that, but my daughter scattered everything on the same day, I’m still looking for it, it must be strictly under supervision.
good toy, good quality
Corresponds to the description, I expected a larger size. and so 200×200!
The product arrived on time, the description meets the requirements of this puzzle model, the only drawback is that if your child is drawn to his mouth, I do not advise, the details are for the age of 2.5 years. Mine is 3 years old, interested, playing. But this is not our first game. I recommend the seller.
Nice little toy. I actually play it mostly. Delivery less than a month, the track was not completely tracked.
I find it expensive for a very small truck in addition the parts move in their location
Not bad made, I took it at a discount for 65 UAH, I liked it
Very small, the size is not exactly indicated, light)) I wanted it to be heavier.
Cool toy, in the Lipetsk region. went 12 days. Bought for growth, we are 7 months old.
Came for a month in the Gomel region. Good quality product. The details are well painted, without burrs. Satisfied with the product
Ordered February 3rd, received February 22nd. Mega fast, the quality is very good. No hooks, wood, but figurines painted wood, no splinters.
Bright toy for the baby, were satisfied
arrived in a month, the details are suitable for small children. the shape of the details is well painted, here is the board there are poorly polished edges
It turned out to be smaller than I thought, but in general everything is fine: the parts are of high quality, the boards are even without burrs. one puzzle fell apart a little on the way, but not critical. packed in a bubble wrap. Came to Kamchatka rather quickly.
Great product. Without smell. Everything corresponds to the description. Small wooden plank, doesn’t take up much space.
A little small unfortunately it may be hard for very young children
a little smaller y than i thought but very good
Everything is as in the description, I am satisfied with everything. The figures are well painted over, there is no smell
The quality is good, everyone is satisfied. I recommend the seller
super
Excellent
a little smaller than expected but thank you very much
The base is very thin.
It is exactly as in the photo I imagined it bigger but good but by account the shipping took time
Me encantó! Es muy bonito y mi hija feliz muchas gracias
very cute, great colors, good quality for such price. arrived fairly quickly with combined delivery. totally recomended
It’s nice, it has good material.
all the details are in place, the board is of course a little thin and curved … but in general everything is fine
Received the parcel 3 weeks after ordering in a large combined parcel. All as in the photo, the size is not bad. But the child will not play yet due to age. Did not communicate with the seller. Thanks, I recommend!