Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of iqsandbox.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good quality, rather thick details, well painted over, daughters are 11 months old, so far we are only collecting circles. I recommend
Large toy. Made well and of good quality. There is a place where the paint chipped off but it’s not critical
Nice but very poor quality of the color!!
came fast. High quality and beautiful
No defects, looks good in real life. Arrived quicker than promised. I’m satisfied.
Wooden, healthy, durable paints, nice colors.
is very small, colors are nice and bright
The picture is just the same. The quality is similar to the picture in the description. Satisfied Satisfied
Wow really beautiful colored and arrived quickly thanks
This is my first purchase from this store and I am satisfied. Delivery was fast and the school district is cute and cute. child likes it
The child of 2 y is happy to collect!
The article matches the photographs and description of the measurements. Practical and useful for working on different areas of development with children.
great toy very nice condition
Everything is fine. Delivery about a month.
Excellent toy. It teaches how locks and keys work. Kids spent time trying to figure out how to take out pieces and then it put it back
The color is a little off, but I like it without scratches or nicks.
Corresponds to the description of the seller. Not as pretty as in stores. But for this price it’s fine.
It’s good, but the square has small holes, it doesn’t fit well, but it’s good. Came quickly
super cute
This toy is good also but I presumed the whole toy would be made from wood. The shapes and base piece are wooden, but the sticks are actually plastic. Overall I am pleased with the purchase.
Good quality constructor, the tree is perfectly processed, splinters are excluded. The kid liked it.
Very nice
The designer is very good! Excellent quality! I recommend.
Good
The toy is good, but the size is a little small, the colors are bright.
Too bad I found it too small
Arrived fast and good quality thanks to store
Excellent and recommended
Not up to expectation. First, the size of the pyramid is very small. I’ll attach a photo with a teaspoon for scale. Secondly, uh, processed so-so and the paint is not smooth finish. Thirdly, the packaging was very bad, which is why it was delivered with a chip on the parts. Okay for the money spent.
Incredible!!! good and solid material, perfect colors. I loved!
I recommend the seller
couldn’t be more happy, my son loves it! thank you. great quality